"messageForUnavailable": "Service is Unavailale", So guys, if you have bought online, paid with your card, and returned the item, and Monsoon hasn't returned your money for many months like it happened fir me, do what I did, please get help from your Banks customer service and they will get your money back from Monsoon, just as mine did.

When I emailed them scanned bill and receipts, was told money would be in account after 10days.

Nothing has come and the parcel has lost.
One with hairs and other other with a pink mark. NEVER EVER will I shop at monsoon again!!!!

However, this company has told me that I will have to wait up to 2 months for a refund (I returned it the day I received it).

I will not be robbed by Monsoon.

I will continue to post Trust Pilot reviews and email until I receive my refund. I will never order from them again!!!!!!!!!!! I put 5 starts so it would be shown.

And it's my bank who actually helped me get my money back. All my desperate attempts to get in touch for days (five phone calls with never ending waiting time, 3 emails and numerous messages) were unsuccessful. Contacted customer service and they told me to send a photo and a copy of the receipt which I did. Claim your business to immediately update business information, respond to reviews, and more! I complained to my bank a few days ago and explained the problem, they said they will help me with this!!

Tried to make a purchase and wouldn’t accept my order but still managed to take a payment. two recent orders placed - both items were received but they were absolutely dreadful quality and totally unwearablethe ivory jumper arrived stained - it was a patchy peach colour and had numerous orange spots on the hemline - it looked like it had been washed with a darker coloured garmentthe pink jumper appeared to have been ironed on a hot setting as there were shiny marks all over itare these returns that haven’t been checked ? I was looking at a few cardigans and I saw the young sales assistant wearing a gorgeous, green shortish cardigan priced at £49. I will never order from them again!!!!!!!!!!! Nobody answers the phones, webchat is never available, nobody is responding to my emails so I have no idea what's happening with my money.

I have never received my money, I have since made numerous attempts to speak with a customer service representative, with no success! I ordered two dresses online a month ago.

I wrote a letter stating this and that the dress was static material that fluff will stick to easily (one of the reasons I decided it was not for me) and that the hairs must have been there originally because I am blonde. © 2020 Trustpilot, Inc. All rights reserved. After some time I got an email saying they received all 4 items returned yet I was only refunded about half the money. The others including outlet are fake. What a nightmare. Your trust is our top concern, so businesses can't pay to alter or remove their reviews.

Thankfully I didn’t, as my experience was very different to most of the other reviews on here.I received a confirmation email immediately, then the next day a shipping confirmation.

} "componentName": "provider/EmailValidationData8Component",

"country": "GB", © 2020 Love the Sales Limited. I put 5 starts so it would be shown. All rights reserved. I only need a simple reply with details so I can forward it to my card company to investigate. I have inspected the dress in fine detail with a torch and cannot find any pink marks. "clientSettings": {}, Good luck for the future Monsoon.

"performFrontendSiteUrlRedirect": true, Include despatch note as proof of purchase.

"relyOnIt": true, Visited the Monsoon Startford Westfield store 2nd October 2020.

Update her wardrobe with stylish pieces from the Monsoon Children sale.

How has this been resolved still paid for earrings that are missing beads and one is bent. That never came.

And it's my bank who actually helped me get my money back.

Unfortunately I had to return some of my order as several items didn't fit. I am now awaiting a new credit card. © 2020 MONSOON BRANDS LTD All rights reserved, Refine by Product type: Playsuits & Jumpsuits, Blue Flower and Polka-Dot Tiered Dress Blue, Coral Paisley Dress in Recycled Fabric Orange, Molly Striped Midi Dress in Linen Blend Multi, Juniper Colourful Unicorn Dress in Recycled Polyester Green, Mercy Clash Print Dress in LENZING™ ECOVERO™ Blue, Mischa Leopard Print Tunic and Leggings Set Green, Mavis Floral Dress in Organic Cotton Pink, Willow Long Sleeve Printed Dress in LENZING™ ECOVERO™ Blue, Chloe Floral Tiered Maxi Dress in Recycled Fabric Blue, Adrienne Flamingo Dress in Organic Cotton Blue, Winnie Contrast Floral Dress in Recycled Polyester Pink, Dulcie 2-in-1 Stripe and Floral Dress Blue, Erica Ice Lolly Satin Dress in Recycled Polyester Green, Arianna Ombre Pleated Tulle Prom Dress Pink, Fabianna Sequin Ice Lolly Swimsuit Orange, Serenity T-shirt and Spotty Culotte Set Blue, Otilia Floral Poplin Dress in Organic Cotton White, Octavia Floral Dress in Linen and Organic Cotton Blue, Meghan Sequin High-Low Party Dress Orange, Sundae Reversible Bikini Set with Recycled Polyester Green, Grace Floral Ruffle Jumpsuit in LENZING™ ECOVERO™ Red, Grace Set in Organic Cotton and Recycled Fabric Green, Clearpay is here! The store was empty so I thought nothing of it at first. I wrote a letter stating this and that the dress was static material that fluff will stick to easily (one of the reasons I decided it was not for me) and that the hairs must have been there originally because I am blonde. Please be careful. Monsoon have refused to refund me for a wedding dress because they say it was not returned in a resaleable condition. We've sent a link to reset your password. Nothing has come and the parcel has lost. We're sorry, there aren't any Monsoon dresses sales today.

Absolutely appalling service. DO NOT USE. two recent orders placed - both items were received but they were absolutely dreadful quality and totally unwearablethe ivory jumper arrived stained - it was a patchy peach colour and had numerous orange spots on the hemline - it looked like it had been washed with a darker coloured garmentthe pink jumper appeared to have been ironed on a hot setting as there were shiny marks all over itare these returns that haven’t been checked ?

Chinese scam, credit card got all of my £450 back bar £66 which will take some time I am told. Months later still no refund given, Monsoon have refused to refund me for a wedding dress, Monsoon Stratford Westfield Crazy Manager.

"countryName": "United Kingdom", "globaleOperatedCountry": false, I love Monsoon clothes and their sales are well worth the effort of attending if you possibly can as they have massive reductions on everything, however, I just wish the Monsoon outlet in Chester was bigger. Haven’t heard since - not buying from monsoon/Accessorize again.

"id": "EmailValidationData8", If you can, pop into one of their stores instead of ordering online.

Returning the goods was easy, also at no cost to myself.

Contacted monsoon for a refund, was told a refund had been processed 16 days ago yet I have not received my money back. Have serious reservations about ordering from monsoon again, no other company using online services provide such poor service/communication, Only the latest review will count in the company's TrustScore.

Our Monsoon store has just opened up in York, Coney Street.

?both sent back - what on earth is going on at Monsoon - I vowed before never to order from again after a checkout / payment issue but then relented - NEVER AGAIN - a really dreadful company and definitely BEST AVOIDED, It is now almost November and I am STILL waiting for my £55 refund from July! Our sumptuous jumpers feature high necks and balloon sleeves for of-the-minute silhouettes, along with statement styling throughout. It is a scam. I am waiting 9 weeks for my refund and have now been informed that I am not getting my refund so I have now lost my money and have no item to show for it. {

All my desperate attempts to get in touch for days (five phone calls with never ending waiting time, 3 emails and numerous messages) were unsuccessful. I had the misfortune of placing an order online from this company.

Our Monsoon store has just opened up in York, Coney Street.

I have spent so much time in writing emails, chasing departments. Shop now.

On requesting photos they sent two.



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